Shipping, Returns etc...
Terms and Conditions
Our yarns are hand-dyed by Log Cabin Fiber Co. in small batches. We are passionate about quality and are as excited about yarn as you, so we take as much care with your yarn as we do with our own.
We try to present our colours as accurately as we can, but please remember monitors do differ. As with all hand-dyed yarns, variations occur, so we recommend alternating skeins if you want a more uniform colour.
We are happy to produce more of any of our colourways you need - give us a bit of time and we’ll make it happen. All yarns are dyed in a happy, smoke free environment. We use safe practice, quality products, and love our little balls of fur before, during and after dyeing.
Log Cabin Fibers never shares information about you. We reserve the right to share pics of your orders [with no personal information] when you absolutely rock it and we're as proud as new parents!
We will ship your new friends as soon as possible but definitely within 7 days. You'll get a notification when they ship. The exception is if you're ordering a custom batch, in which case we'll work within a 3 week window. Oh, the other exception is if we're on vacation. It's really hard to dye in a camper or an airplane. If that happens there will be a notice on the site, but know that unless we're away, we'll do everything we can to get your pretties to you quickly. We know how it is - once you want it, you want it now!
First off, thank you for ordering! It means the world to us that you are interested in our product.
Canada: All orders are shipped Canada Post. Small orders [1-2 skeins/sets] will be vacuum sealed, causing them to be flat enough to be sent lettermail. Don’t worry, this doesn’t impact your yarn in anyway. It can possibly wrinkle the yarn wrapper so it this is an issue let me know in the order and I’ll send the wrapper for you to put on after removing the yarn from it’s package. Lettermail is NOT tracked. Orders of 3 or more skeins/sets will automatically be sent Expedited, therefore tracked. Orders over $150 Canadian are shipped Expedited free of charge.
US: Packages will be sent either vacuum packed lettermail or small packet, whichever is more cost effective. Please note that these are NOT tracked. If you want a tracking number on these orders, please message me with your order and I’ll send you an estimate for price. If it’s a reasonable cost, I may elevate your package to tracked regardless, but unless you ask and are willing to pay more, that decision will be mine. Larger orders [3 or more skeins/sets] will automatically be sent tracked. Orders over $150 Canadian are shipped free of charge by Tracked Packet.
Return & Exchange Policy
Yarn can be returned within 30 days of shipping for defects only. Please email us right away so we can decide the best way to make it right. Due to colours being different on monitors, we can't accept returns due to colour issues. If you have concerns about how colours will look together, email us and we can take some pics of your new friends all together for you. All shipping charges are the responsibility of the buyer unless the problem is our fault and then we'll happily make it right.